Weekly and monthly pass holders to be refunded for travel lost due to industrial action

October 16, 2009

NZ Bus is providing customers who use weekly or monthly zone passes with a refund for days travel lost while they were unable to access the service during the recent industrial action.

The industrial action rendered bus services unavailable for seven days.  To ensure that no Go Rider weekly or monthly pass holders are financially disadvantaged by the action, weekly and monthly pass holders will be reimbursed.

“As a gesture of goodwill, and to thank our customers for their patience we will be adding the value of an additional days travel to their refund, “says Zane Fulljames, General Manager Operations.

Full information on the refund process is now available on www.gorider.co.nz and a full customer communications plan is in place to ensure all Go Rider card holders know exactly how this process will occur.

Affected customers can go to www.gorider.co.nz and fill in a refund form.  Customers without access to the internet can pick up a refund form from their usual ticket agent from tomorrow.  For a list of NZ Bus ticket agents, please visit www.maxx.co.nz.


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