Policy Framework

NZ Bus Ltd has adopted ten core policies along with the Code of Ethics to guide the organisation in its actions. Abstracts of these policies are:

Health and Safety Policy

NZ Bus is committed to providing and ensuring a safe and healthy workplace for its employees, contractors and any persons using NZ Bus premises as a place of work.

In addition, we are committed to ensuring that our customers, communities and visitors experience safe journeys and responsible company behaviour.

To ensure a safe and healthy working environment, management will:

  • Set health and safety objectives and performance criteria for all managers and work areas
  • Annually review health and safety objectives and managers’ performance
  • Ensure the accurate and timely reporting, recording and investigating of all workplace incidents and injuries
  • Provide a treatment and rehabilitation plan for injured employees that ensures a safe, early and durable return to work
  • Identify, assess and control all existing and new hazards in the workplace, to which employees and others are or may be exposed
  • Ensure that all employees are made aware of the hazards in their work area and are adequately trained to enable them to perform their duties in a safe manner
  • Promote a system of continuous improvement, including the annual review of policies and procedures.
  • Meet our obligations under the Health and Safety in Employment Act 1992 and other legislation, Standards, Codes of Practice and Guidelines providing for the health and safety of people at work.

Managers will work in partnership with employees and union representatives to ensure they all have the opportunity to participate in the above process, and will respond promptly to all health and safety concerns raised.

Individual employees will meet their obligation to take all practicable steps to ensure their own and others health and safety, and are encouraged to become actively involved in assisting managers achieve a healthy and safe workplace. Employees will co-operate and report hazards and other sub-standard conditions, incidents and near misses, to their manager.

The processes used to manage health and safety within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE. Compliance with the NZ Bus health and safety management processes is mandatory and is detailed in the Health and Safety Manual.

Environmental Management Policy

NZ Bus is committed to improving our business activities with the goal of achieving environmental sustainability. Specifically, in accordance with best practice, we commit ourselves to the following three ideals:

  1. Preventing pollution
  2. Complying with all applicable environmental legislation
  3. Continually improving our environmental performance.

To achieve these outcomes we will create, implement, and maintain an environmental management system to ensure our significant environmental issues are identified and mitigated.

The process used to manage environmental impacts within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE and with international standards. Compliance with the NZ Bus environmental management process is mandatory and is detailed in the Environmental Management Guideline.

Quality Management Policy

NZ Bus is committed to understanding and meeting customer needs and complying with statutory and regulatory obligations. We will:

  • Demonstrate a shared commitment to quality at all levels of the organisation.
  • Establish objectives and measures which assure the achievement of our vision and strategy.
  • Adhere to the requirements of our management system.
  • Apply processes and controls consistent with the risks associated with the activities we undertake.
  • Undertake assurance activities which substantiate the conformance of our services and compliance with statutory and regulatory obligations.
  • Review our performance and the effectiveness of our management system to drive continual improvement.

The process used to manage quality within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE and with international standards. Compliance with the NZ Bus quality management process is mandatory and is detailed in the Quality Management Guideline.

Financial Management Policy

NZ Bus recognizes that effective financial management is critical to sustainable financial performance of the business.

NZ Bus is committed to ensuring due care, diligence and skill is applied to the:

  • Integrity of external financial reporting
  • Provision of accurate and relevant information for operational and strategic decision making
  • Financial decision-making process
  • Management of cash and related instruments, assets, liabilities and financial commitments
  • Implementation of internal controls, accounting policies and practices
  • Compliance with applicable laws, regulations and standards

We will ensure that we manage our finances, commercial contracts and supplier contracts within clear ethical boundaries which are detailed in the NZ Bus Code of Ethics.

The processes used to manage finances within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE. Compliance with the NZ Bus financial guidelines and practices is mandatory.

Asset Management Policy

NZ Bus recognises that asset management is an important management practice and good governance. Active management of assets creates and protects value, through optimising the value associated with a major asset’s lifecycle and capacity to meet our customers’ needs and expectations. Asset management is an iterative process, as greater understanding of asset performance is built, guidelines will continue to be improved to further reach NZ Bus’s cost optimisation goals. Active asset management also ensures the safety of NZ Bus assets for staff and other stakeholders.

Asset Management is to be undertaken across all of NZ Bus’ major assets, including:

  • Buses
  • Light Vehicles
  • Property

The process used to manage assets within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE. Compliance with the NZ Bus asset management policy is mandatory and is included in the Asset Management Guideline.

Human Resources Policy

NZ Bus recognizes that effective management of its people will support wider business objectives. NZ Bus will adopt policies and practices that support our journey towards being an employer of choice. A skilled, engaged and motivated workforce, properly equipped and given clear direction, will deliver strong business outcomes.

Human Resource Management includes

  • Recruitment
  • Coaching and development
  • Performance management
  • Reward and recognition
  • Organisational design
  • Employment Relations

The processes used to manage people within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE. Compliance with this policy and the processes that derive from it are mandatory.

Stakeholder Management Policy

NZ Bus recognises that Stakeholder Management is an important management and governance practice and a critical success factor. Active management of Stakeholder communications and relationships creates and protects brand value and organisational reputation by contributing to the understanding and perceptions of internal and external stakeholders of the organisation. Clarity of purpose and consistent messaging is important to ensuring the businesses success.

We will ensure that we manage our relationships with stakeholders and commercial contracts within clear ethical boundaries which are detailed in the NZ Bus Code of Ethics.

Stakeholder Management is to be undertaken, across all of NZ Bus’ communications & relationships, including those to:

  • Regulator & funders
  • Politicians & government agencies
  • Employees
  • Customers
  • Suppliers
  • Media
  • Advertisers

The process used to manage stakeholder communications within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE. Compliance with the NZ Bus stakeholder management process is mandatory.

Information Services Management Policy

NZ Bus recognizes that management of business technology services is an integral element in supporting good management practice and governance reporting and monitoring requirements. It is recognised that Business Technology Services Management creates and protects value, through supporting and enabling processes within the organization. It is recognised as an iterative process integral to the majority of organisational processes which, when undertaken, enables continual improvement in strategic decision-making and innovation, as well as helping protect the organisation’s data, information and services from loss, failure and misuse.

Business Technology Services Management is to be applied across all of NZ Bus’ information technology supported activities with a view to providing effective management of data and services in terms of:

  • Effectiveness
  • Efficiency
  • Confidentiality
  • Integrity
  • Availability
  • Compliance
  • Reliability

The process used to manage Business Technology Services within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE and with industry and international standards and practices. Compliance with the NZ Bus Business Technology Services Management policy is mandatory and is included in the Business Technology Services Management Guideline.

Rehabilitation Policy

NZ Bus is committed to the prevention and management of workplace injury and illness, through proactively planning safe places of work and safe work practices.

Where a work injury does occur recovery, rehabilitation and workplace-based return to work programmes will be a standard approach to business.

We will achieve this through active involvement of:

  • Managers
  • Supervisors
  • Union
  • Other nominated employee representatives where appropriate.

We will involve the following parties as required to assist the employee in recovery and return to work:

  • Medical Practitioners
  • WellNZ Case Managers
  • Specialist Medical Providers
  • Other appropriate rehabilitation facilitators.

To achieve the best rehabilitation outcomes we will aim to:

  • Return any employee injured or ill due to their work to their normal duties in the shortest possible time, provided it is safe and practical to do so.
  • Implement appropriate processes and support to assist our employees to stay at or return to work as soon as possible in a manner consistent with medical advice.
  • Actively involve managers/supervisors and any relevant employee representatives in the recovery, rehabilitation and work-based return to work process.
  • Establish a return to work plan for any injured employee as soon as an absence of 5 working days or more from work is likely. Employees will be fully involved in their return to work plan.
  • Provide suitable and meaningful duties that do not jeopardise the wellbeing of the employee as part of the return to work plan. Where this is not possible, transferable duties will be arranged that do not jeopardise the wellbeing of the employee.
  • Provide Vocational Rehabilitation to restore the employee to their own or similar occupation where this is practicable.
  • Review return to work activities regularly in consultation with the employee to ensure that progress is continuing towards a complete recovery.

In the application of this policy, with the assistance of ACC, provision will also be made for rehabilitation opportunities for non-work injuries. Rehabilitation of employees incapacitated with medical conditions will also be available, where possible.

This policy will be reviewed every year and updated as appropriate.

Risk Management Policy

NZ Bus recognizes that the adoption of risk management is an integral element of good management practice and good governance. It is recognised that risk management creates and protects value, through contribution to the demonstrable achievement of objectives and improvement in organisational performance. It is recognised as an iterative process integral to all organisational processes which when undertaken enables continual improvement in strategic decision-making and innovation, as well as helping protect the organisation from adverse events.

Risk Management is to be undertaken, across all of NZ Bus’ activities, including:

  • Strategic planning
  • Annual planning process
  • Operations
  • Finance

The process used to manage risk within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE and with international standards. Compliance with the NZ Bus risk management process is mandatory and is detailed in the Risk Management Guideline.