NZ Bus Ltd has adopted eight core policies along with the Code of Ethics to guide the organisation in its actions. Abstracts of these policies are:
Health and Safety Policy
NZ Bus is committed to providing and ensuring a safe and healthy workplace for its employees, contractors and any persons using NZ Bus premises as a place of work.
In addition, we are committed to ensuring that our customers, communities and visitors experience safe journeys and responsible company behaviour.
To ensure a safe and healthy working environment, management will:
- Set health and safety objectives and performance criteria for all managers and work areas
- Annually review health and safety objectives and managers’ performance
- Ensure the accurate and timely reporting, recording and investigating of all workplace incidents and injuries
- Provide a treatment and rehabilitation plan for injured employees that ensures a safe, early and durable return to work
- Identify, assess and control all existing and new hazards in the workplace, to which employees and others are or may be exposed
- Ensure that all employees are made aware of the hazards in their work area and are adequately trained to enable them to perform their duties in a safe manner
- Promote a system of continuous improvement, including the annual review of policies and procedures.
- Meet our obligations under the Health and Safety in Employment Act 1992 and other legislation, Standards, Codes of Practice and Guidelines providing for the health and safety of people at work.
Managers will work in partnership with employees and union representatives to ensure they all have the opportunity to participate in the above process, and will respond promptly to all health and safety concerns raised.
Individual employees will meet their obligation to take all practicable steps to ensure their own and others health and safety, and are encouraged to become actively involved in assisting managers achieve a healthy and safe workplace. Employees will co-operate and report hazards and other sub-standard conditions, incidents and near misses, to their manager.
The processes used to manage health and safety within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE. Compliance with the NZ Bus health and safety management processes is mandatory and is detailed in the Health and Safety Manual.
Environmental Management Policy
NZ Bus is committed to improving our business activities with the goal of achieving environmental sustainability. Specifically, in accordance with best practice, we commit ourselves to the following three ideals:
- Preventing pollution
- Complying with all applicable environmental legislation
- Continually improving our environmental performance.
To achieve these outcomes we will create, implement, and maintain an environmental management system to ensure our significant environmental issues are identified and mitigated.
The process used to manage environmental impacts within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE and with international standards. Compliance with the NZ Bus environmental management process is mandatory and is detailed in the Environmental Management Guideline.
Quality Management Policy
NZ Bus is committed to understanding and meeting customer needs and complying with statutory and regulatory obligations. We will:
- Demonstrate a shared commitment to quality at all levels of the organisation.
- Establish objectives and measures which assure the achievement of our vision and strategy.
- Adhere to the requirements of our management system.
- Apply processes and controls consistent with the risks associated with the activities we undertake.
- Undertake assurance activities which substantiate the conformance of our services and compliance with statutory and regulatory obligations.
- Review our performance and the effectiveness of our management system to drive continual improvement.
The process used to manage quality within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE and with international standards. Compliance with the NZ Bus quality management process is mandatory and is detailed in the Quality Management Guideline.
Financial Management Policy
NZ Bus recognizes that effective financial management is critical to sustainable financial performance of the business.
NZ Bus is committed to ensuring due care, diligence and skill is applied to the:
- Integrity of external financial reporting
- Provision of accurate and relevant information for operational and strategic decision making
- Financial decision-making process
- Management of cash and related instruments, assets, liabilities and financial commitments
- Implementation of internal controls, accounting policies and practices
- Compliance with applicable laws, regulations and standards
We will ensure that we manage our finances, commercial contracts and supplier contracts within clear ethical boundaries which are detailed in the NZ Bus Code of Ethics.
The processes used to manage finances within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE. Compliance with the NZ Bus financial guidelines and practices is mandatory.
Asset Management Policy
NZ Bus recognises that asset management is an important management practice and good governance. Active management of assets creates and protects value, through optimising the value associated with a major asset’s lifecycle and capacity to meet our customers’ needs and expectations. Asset management is an iterative process, as greater understanding of asset performance is built, guidelines will continue to be improved to further reach NZ Bus’s cost optimisation goals. Active asset management also ensures the safety of NZ Bus assets for staff and other stakeholders.
Asset Management is to be undertaken across all of NZ Bus’ major assets, including:
- Light Vehicles
The process used to manage assets within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE. Compliance with the NZ Bus asset management policy is mandatory and is included in the Asset Management Guideline.
Human Resources Policy
NZ Bus recognizes that effective management of its people will support wider business objectives. NZ Bus will adopt policies and practices that support our journey towards being an employer of choice. A skilled, engaged and motivated workforce, properly equipped and given clear direction, will deliver strong business outcomes.
Human Resource Management includes
- Coaching and development
- Performance management
- Reward and recognition
- Organisational design
- Employment Relations
The processes used to manage people within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE. Compliance with this policy and the processes that derive from it are mandatory.
Stakeholder Management Policy
NZ Bus recognises that Stakeholder Management is an important management and governance practice and a critical success factor. Active management of Stakeholder communications and relationships creates and protects brand value and organisational reputation by contributing to the understanding and perceptions of internal and external stakeholders of the organisation. Clarity of purpose and consistent messaging is important to ensuring the businesses success.
We will ensure that we manage our relationships with stakeholders and commercial contracts within clear ethical boundaries which are detailed in the NZ Bus Code of Ethics.
Stakeholder Management is to be undertaken, across all of NZ Bus' communications and relationships, including those to:
- Regulator & funders
- Politicians & government agencies
The process used to manage stakeholder communications within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE. Compliance with the NZ Bus stakeholder management process is mandatory and is included in the Stakeholder Management Guideline.
Information Services Management Policy
NZ Bus recognizes that management of information services is an integral element in supporting good management practice and governance reporting and monitoring requirements. It is recognised that Information Services Management creates and protects value, through supporting and enabling processes within the organization. It is recognised as an iterative process integral to the majority of organisational processes which, when undertaken, enables continual improvement in strategic decision-making and innovation, as well as helping protect the organisation’s data, information and services from loss, failure and misuse.
Information Services Management is to be applied across all of NZ Bus’ information technology supported activities with a view to providing effective management of data and services in terms of:
The process used to manage Information Services within NZ Bus will be consistent with our values of RELIABILITY, RESPECT and FIT FOR PURPOSE and with industry and international standards and practices. Compliance with the NZ Bus Information Services Management policy is mandatory and is included in the Information Services Management Guideline