NZ Bus Privacy Statement

Information Collected from You

We do not collect private or personal information from the NZ Bus website. If you apply for employment with us, or communicate with us directly, we may collect information on your name, date of birth, addresses, email address, telephone numbers, gender and employment related information.

We operate camera surveillance on all AT Metro buses in Auckland, Metlink buses in Wellington and Bayhopper buses in Tauranga. When you use these services, we may collect footage of you whilst alighting, onboard and disembarking the bus.

Footage does not contain audio, unless the driver has operated the duress alarm. If the duress alarm is operated, then audio will be collected within the area approximately two metres around the driver.

Signage is available in areas where camera surveillance is in operation.

Use of your Information

We will not disclose, sell, trade or rent your personal information to others without first obtaining your consent, unless required to do so by law.

We use the footage obtained from the camera surveillance system:

  • As evidence for prosecution of criminal events
  • For investigating incidents
  • To ensure ticket revenue is appropriately collected
  • To audit compliance with the terms of the contracts we hold with Councils
  • Training of security staff and maintenance of the system

Surveillance footage will only be viewed by authorised people in accordance with the purpose it was collected for or to ensure the system is operational.

No attempt is made to identify individuals from footage except in relation to a reported or suspected incident requiring investigation.

Access to and Correcting your Information

You have the right to:

  • Find out from us whether we hold personal information about you
  • Access that information; and, if applicable
  • Request correction of that information

If we refuse a request for correction, you are entitled to request that a statement be attached to the information, recording the correction that was sought but not made.

If you want to check personal information that we hold about you or receive a copy of your footage, please contact us at


NZ Bus will keep personal information and the footage obtained from the camera surveillance system secure and protect it in accordance with good industry practice.

We take reasonable steps to ensure personal information is:

  • Protected against loss, damage, misuse and unauthorised access. We restrict access to personal information to those with a ‘need to know’; and
  • Kept accurate, up to date, complete, relevant and not misleading.

Information Sharing

In the event of some unlawful activity being recorded on our surveillance cameras, we may pass that footage of the incident over to Police for the purpose of an investigation. Likewise, if the Police believe some unlawful activity was carried out then they may view or ask us to hand over any footage that may assist in their investigation.

We may share any footage with Auckland Transport, Bay of Plenty Regional Council and Greater Wellington Regional Council to enable them to:

  • Investigate incidents
  • Ensure ticket revenue is appropriately collected
  • Audit compliance with our contract with them for services.

We will not share the footage with any other party unless required to do so for law enforcement purposes.

Retention of your Information

We keep your footage for 30 days and then it is deleted.

Who you can contact for further information or to make a complaint

If you have any queries or complaints, please contact NZ Bus’ Privacy Officer by emailing or by writing to:

Privacy Officer
NZ Bus
Private Bag 47901
Auckland 1144

Changes to Privacy Statement

We may change this Privacy Statement from time to time.